Refund policy

Due to hygiene and safety regulations for skincare products:

• Opened or used products cannot be returned or refunded

• Refunds or returns are only accepted if:

  • The product arrives damaged

  • The incorrect item was delivered

Issues must be reported within 7 days of delivery, including photos and order details.

We do not offer refunds for:

• Change of mind

• Incorrect use of products

• Allergic reactions or sensitivities (patch testing is the customer’s responsibility)

Digital products (PDFs, downloads):

• Are delivered electronically

• Non-refundable and non-transferable

• May grant access to benefits like complimentary delivery, priority access to batches, or notifications

• Benefits may change or be withdrawn without prior notice

Refill products (once available):

• Are only for verified system customers

• Are intended for maintenance, not first-time use

• Opened refill products are not eligible for returns